A plumbing problem can happen when you least expect it. Whether you’re dealing with a leaking pipe, clogged drain, running toilet, or water heater issue, calling a plumber is often the quickest way to get things back to normal.
Before making the call, however, there are a few simple steps you can take that may help prevent additional damage and make the repair process smoother. Gathering a little information ahead of time also allows your plumber to better understand the situation before arriving at your home.
At Bob Jay’s Heating, Air Conditioning & Plumbing, we help homeowners throughout Amarillo quickly diagnose and repair plumbing problems of all sizes.
TL;DR: What to Do Before Calling a Plumber
- Shut off the water if a leak is causing damage.
- Take note of where the problem is occurring.
- Check if multiple fixtures are affected.
- Clear the area around the plumbing issue.
- Avoid using chemical drain cleaners.
- Be ready to describe when the problem started.
Should You Turn Off the Water?
If you’re dealing with an active leak, turning off the water should be your first priority.
Many fixtures have individual shut-off valves that can stop the flow of water to a sink, toilet, or appliance. If the leak cannot be isolated, shutting off your home’s main water supply can help minimize water damage until a plumber arrives.
Knowing where your main shut-off valve is located can save valuable time during a plumbing emergency.
What Information Should You Gather?
Before calling your plumber, take a few moments to observe what’s happening.
Think about when the problem began, whether it has gotten worse over time, and if it affects only one fixture or several areas of your home. If you notice unusual sounds, water discoloration, low water pressure, or leaking around appliances, sharing those details can help narrow down the possible cause.
The more information you can provide, the more efficiently your plumber can begin diagnosing the issue.
Should You Clear the Work Area?
Moving cleaning supplies, storage items, or furniture away from the affected area gives your plumber safe and easy access to the plumbing system. Whether the issue is beneath a sink, around a water heater, or near an outdoor faucet, clearing the workspace allows repairs to begin more quickly once the technician arrives.
Should You Use Chemical Drain Cleaners?
While chemical drain cleaners may seem like a quick fix, they often fail to remove the actual blockage and can sometimes damage certain types of plumbing over time. They may also create hazardous conditions for plumbers who need to work on the drain afterward.
If a drain remains clogged after basic troubleshooting, professional drain cleaning is usually the safest and most effective solution.
When Is It Time to Call Right Away?
Some plumbing issues shouldn’t wait.
Burst pipes, sewage backups, overflowing toilets, major leaks, or a complete loss of water service should be addressed as soon as possible. Delaying repairs can lead to significant water damage, higher repair costs, and unnecessary disruption to your home.
When in doubt, it’s always better to contact a licensed plumber and have the problem evaluated.
Why Choose Bob Jay's Heating, Air Conditioning & Plumbing?
Whether you’re facing a minor plumbing repair or a more urgent issue, Bob Jay’s Heating, Air Conditioning & Plumbing is here to help. Our experienced plumbers provide prompt, dependable service for homeowners throughout Amarillo, diagnosing problems accurately and delivering reliable repairs that last.
From leaks and clogged drains to water heaters and pipe repairs, we’re committed to helping you restore your plumbing system quickly and efficiently.
Contact Bob Jay’s Heating, Air Conditioning & Plumbing today to schedule professional plumbing service.
Plumbing Service FAQs
What information should I have ready before calling a plumber?
Be prepared to describe the problem, where it’s occurring, when it started, and whether it affects one fixture or multiple areas of your home.
Should I turn off my water before the plumber arrives?
If you have an active leak or burst pipe, shutting off the affected fixture or your home’s main water supply can help prevent additional water damage.
Is it okay to use a chemical drain cleaner before calling?
It’s generally best to avoid chemical drain cleaners, as they may damage pipes and often do not fully remove the blockage.
